Privacy Policy - The Green Elephant Hostel in Maastricht by LBG Hotels

This privacy policy contains information about how The Green Elephant Hostels B.V. (hereinafter referred to as ‘THE GREEN ELEPHANT’) handles the personal data you provide to THE GREEN ELEPHANT. This privacy policy explains which party is the Controller (party responsible) within the meaning of the Dutch Personal Data Protection Act, which personal data is collected from you as a customer and/or organization, and for which purposes this personal data is collected. It also informs you of the period for which your personal data is retained, your rights in this regard, and how you can exercise these rights.

THE GREEN ELEPHANT respects the privacy of visitors to the website, recipients of the newsletter, and other data subjects. We ensure that the personal data you provide us with is treated confidentially. Personal data is processed in compliance with the requirements of the Personal Data Protection Act and the General Data Protection Regulation (GDPR). We never sell personal data to third parties.

The personal data we process:

THE GREEN ELEPHANT processes your personal data when you make use of our services and/or when you provide us with such data yourself. Below is a list of the types of personal data that we process:

First name, surname, sex, date of birth, place of birth;
Address, telephone number, e-mail address;
Other personal data that you provide yourself, for example through correspondence or by telephone.

Data about your activities on our website:

Special categories of personal data and/or sensitive personal data that we process:
Our website and/or services do not have the intention to collect data about website visitors under the age of 16 unless they have permission from their parents or guardians. However, we are unable to check whether visitors are over 16 years old. We recommend that parents or guardians supervise their children’s online activity to prevent their children’s data from being collected without the permission of parents or guardians. If you as a parent or guardian have reason to believe that we have collected the data of someone under the age of 16 years without such permission, please contact us at info@thegreenelephant.nl and we will then delete the data in question.

Why we need your personal data:

THE GREEN ELEPHANT processes the personal data mentioned above for the following purposes:

To process your payment;
To send our newsletter and/or advertising;
To call you if this is necessary for the implementation of our service;
To inform you about changes to our services and products;
THE GREEN ELEPHANT analyses your behaviour on the website in order to improve our website and tailor our range of products and services to your preferences.

THE GREEN ELEPHANT also processes personal data if we are legally obliged to do so. This includes data that we need for our tax return and our night register. How long we retain personal data for:

THE GREEN ELEPHANT does not retain your personal data for any longer than is strictly necessary for the purposes for which it is collected.

Below we describe for which purpose THE GREEN ELEPHANT uses the collected personal data.

This description also contains the period for which this personal data is retained and why.

For the purpose of the website: One year/twelve months.

Why we collect this personal data: to optimize the offer on the website and to ensure that this offer is focused on the guests and visitors of the website.
Why we retain the personal data for this period: we consider this term to be reasonable, because it is likely that the visitor will visit the website several times in one year.

For the purpose of newsletters: Three years/36 months.

Why we collect this personal data: to inform you about developments, news, and special offers.
Why we retain the personal data for this period: we consider this term to be reasonable, because it is likely that you wish to receive newsletters during this period.

For the purpose of offline booking confirmations: Three years/36 months.

Why we collect this personal data: to safeguard the necessary communication about your stay, visit, or contact regarding your booking.
Why we retain the personal data for this period: we consider this term to be reasonable, because it is likely that you will visit us more than once during this period.

For the purpose of booking confirmations on our own website: 30 days.

Why we collect this personal data: we temporarily store personal data when making bookings. This includes all the information on the form, first name, surname, payment method used, address, etc.
Why we retain the personal data for this period: we consider this term to be reasonable, because after the attempt to make a booking or in the event of a failed booking we have to recover details about the bookings.

For the purpose of the night register: Seven years/84 months.

Why we collect this personal data: for the purpose of our tourist tax return. In connection with a possible audit of the tourist tax by the tax authorities, we will keep the guest administration for seven years.
Why we retain the personal data for this period: this period is prescribed by law.

Sharing personal data with third parties

THE GREEN ELEPHANT will not sell your personal data to third parties and will only provide them if this is necessary for the implementation of our agreement or in order to comply with a legal obligation. We enter into a processing agreement with the companies that process your data for us in order to ensure the same level of security and confidentiality of your data. THE GREEN ELEPHANT remains ultimately responsible for this processing.

Cookies or similar technology used by us

THE GREEN ELEPHANT uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone the first time you visit our website. THE GREEN ELEPHANT only uses cookies with a technical functionality. They ensure that the website works as it should, and that the website remembers details such as your preferred settings. These cookies are also used to optimize the website and to ensure that it works properly. In addition, we place cookies that track your browsing behaviour so that we can offer you tailor-made content and advertisements. When you visited our website for the first time, we already informed you about these cookies and asked you for your permission to place them. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored in your browser settings. For further explanation see: http://www.allaboutcookies.org. The IP addresses are anonymized in compliance with the GDPR.

Accessing, rectifying, or erasing personal data

You have the right to access, rectify, or erase your personal data. You can send your request to access, rectify, or erase your personal data to info@thegreenelephant.nl. To ensure that the request for access is indeed made by you, we ask that you send a copy of your identity document with your request. We request that you black out your photograph and (if applicable) citizen service number (burgerservicenummer, BSN) in this copy to protect your privacy. THE GREEN ELEPHANT will respond to your request as soon as possible within four weeks.

Security

THE GREEN ELEPHANT takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not secure or there are indications of misuse, please contact our reception or send an e-mail to info@thegreenelephant.nl.